Hinman Team Recognized
Recently, the staff at Hinman Dining Hall was recognized by Sodexo Regional Vice President, Deb McMahon, for exemplifying the characteristics of The Sodexo Experience. In his nomination, Resident Dining Director Jim Meagher said,
“[the Hinman team] deserves special recognition for taking the Sodexo Experience to a new and most meaningful level. Michael Forzano is a visually impaired student that visits Hinman several times a day with his seeing eye dog, Delta. Depending upon the time you visit Hinman, the dining hall can be very busy and difficult to navigate. When Pat Carlo, our Dining Room Attendant, sees Michael and Delta entering the dining hall, he puts aside what he is doing and walks to greet Michael. Pat gently takes Michael’s arm and helps guide him through our servery. When Michael reaches the Entrée Line, Pat recites the menu offerings and patiently describes the food.”

According to Jim, Michael is a big fan of our steaks. Our cooks know this about Michael, and our cooks routinely go out of their way the cut of meat that can
make Michael’s dining experience as easy as possible. Pat will then guide Michael and Delta to a seat where Delta is able to lay without obstructing other students.
Taking this one step further, Maryellen Blakeslee, our Salad Bar Attendant, met Michael’s mother. Maryellen sensed her concern about Michael’s well-being, and established an email connection to put her at ease. Maryellen routinely lets his mother know what he is eating and that he is well cared for. Our Dining Hall Manager Vince Capozzi told Mrs. Forzano, “Don’t’ worry, we have Michaels back”. His mother has been provided a level of comfort which makes this experience less stressful for her and the family.
Jim continued with more about the special bond between Michael and the Hinman family:
When Michael is not able to get out for dog food, Maryellen, whose dog eats the same food, brings food in for Delta. There are many team members that help Michael. They refer to him as their friend and they enjoy seeing him and Delta walk through the door. This Sodexo Experience exemplifies a commitment to personal service that is grounded in a collaboration of human compassion. Our Hinman Staff beamed like proud parents when they learned of Michael’s upcoming internship with Amazon. In some small way, I would like to believe they each had a hand in Michael’s success, simply by caring and supporting a student in need.
Every month, Team members are recognized by the management of Binghamton University for their contribution to the student experience. On behalf of the management of Sodexo and Binghamton University, congratulations to team Hinman for exemplifying the values of the Sodexo Experience.

